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Mirkado Privacy Policy

Effective Date: 4th October, 2026
Last Updated: 4th October, 2026

Mirkado (“Mirkado,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of everyone who uses our marketplace, website, mobile applications, products, and related services.

Mirkado is a digital marketplace based in Ghana, created to connect businesses and customers in Ghana and across Africa. As Mirkado grows toward supporting trade across the African Continental Free Trade Area (AfCFTA), we recognize the importance of responsible, transparent, and secure handling of personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use Mirkado.

By using Mirkado, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent before processing personal information for purposes that require consent under applicable law.

1. Who We Are

Mirkado is a digital marketplace connecting buyers, sellers, businesses, and service providers.

Business Name: Mirkado
Address: Dawhenya, Greater Accra, Ghana
Email: support@mirkado.com
Telephone: +233 20 207 0905
Website: https://mirkado.com

For privacy-related questions or requests, you may contact us using the information above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The Mirkado website

  • Mirkado mobile applications

  • Mirkado user accounts

  • Marketplace transactions

  • Seller and buyer interactions

  • Customer support channels

  • Marketing and promotional communications

  • Surveys, reviews, ratings, competitions, and other Mirkado activities

  • Other services or features that link to this Privacy Policy

This Policy applies to buyers, sellers, visitors, business users, service providers, and other individuals who interact with Mirkado.

3. Personal Information We Collect

Depending on how you use Mirkado, we may collect different categories of information.

3.1 Information You Provide Directly

This may include:

  • Full name

  • Username or display name

  • Email address

  • Telephone number

  • Billing information

  • Delivery or shipping address

  • Business name and business information

  • Seller profile information

  • Account login information

  • Identification or verification information where required

  • Information you provide when contacting customer support

  • Reviews, ratings, comments, photographs, or other content you submit

  • Information provided when participating in promotions, surveys, or competitions

3.2 Transaction Information

When you buy or sell through Mirkado, we may collect information relating to the transaction, including:

  • Products or services purchased or listed

  • Order information

  • Transaction amounts

  • Payment status

  • Delivery information

  • Returns, refunds, cancellations, and disputes

  • Seller and buyer transaction history

Where payments are processed by third-party payment providers, payment card or financial information may be collected and processed directly by those providers in accordance with their own privacy policies.

3.3 Information Collected Automatically

When you access Mirkado, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Approximate location derived from technical information

  • Pages and products viewed

  • Search activity

  • Referring and exit pages

  • Date and time of access

  • Device identifiers

  • Usage and interaction information

  • Crash reports and technical information

We use this information to operate, maintain, secure, and improve Mirkado.

3.4 Cookies and Similar Technologies

Mirkado may use cookies, pixels, local storage, and similar technologies to:

  • Keep you signed in

  • Remember your preferences

  • Maintain shopping and browsing functionality

  • Understand how users interact with Mirkado

  • Improve website performance

  • Detect fraud and security threats

  • Measure advertising and marketing effectiveness

  • Provide relevant communications and content

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of Mirkado.

4. How We Use Personal Information

We may use personal information for legitimate business purposes and, where required, with your consent.

These purposes may include:

  • Creating and managing user accounts

  • Processing and fulfilling orders

  • Connecting buyers and sellers

  • Facilitating payments

  • Coordinating delivery and fulfilment

  • Providing customer support

  • Processing returns, refunds, cancellations, and disputes

  • Verifying users and businesses

  • Preventing fraud, abuse, and unauthorized activity

  • Protecting the security of Mirkado

  • Communicating with users about their accounts and transactions

  • Sending service-related notifications

  • Personalizing and improving the marketplace experience

  • Developing new products, services, and features

  • Conducting analytics and research

  • Managing promotions, competitions, and surveys

  • Sending marketing communications where permitted

  • Complying with legal and regulatory obligations

  • Enforcing our Terms and Conditions

  • Protecting the rights, property, safety, and security of Mirkado, our users, and others

We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract — for example, processing an order or managing your account.

  • Legal obligations — where processing is necessary to comply with applicable laws, regulations, court orders, or lawful requests.

  • Legitimate interests — where processing is reasonably necessary for operating, securing, improving, and protecting Mirkado, provided those interests do not override applicable privacy rights.

  • Consent — where you have given consent to a particular use of your personal information.

  • Protection of vital interests — where processing is necessary to protect someone's life or safety, where applicable.

Where processing is based on consent, you may generally withdraw that consent, subject to applicable legal requirements and limitations.

6. How We Share Personal Information

We may share personal information where reasonably necessary to operate Mirkado and provide our services.

This may include sharing information with:

6.1 Sellers and Buyers

Certain information may be shared between buyers and sellers when necessary to complete a transaction.

For example, a seller may need a buyer's name, delivery details, and contact information necessary to fulfil an order.

Users should only use information received through Mirkado for legitimate marketplace-related purposes.

6.2 Payment Providers

We may share relevant transaction information with payment processors and financial service providers to facilitate payments, refunds, fraud checks, and related financial activities.

6.3 Delivery and Logistics Providers

We may share necessary information with courier companies, logistics providers, shipping companies, and fulfilment partners to deliver products and services.

6.4 Technology and Service Providers

We may use third-party providers that support Mirkado's operations, including providers of:

  • Hosting and cloud infrastructure

  • Website and application services

  • Customer support

  • Analytics

  • Communication services

  • Security and fraud prevention

  • Payment processing

  • Delivery and logistics

  • Data storage and backup

These providers may only process personal information as necessary to provide their services to us or as otherwise permitted by law.

6.5 Legal and Regulatory Authorities

We may disclose personal information where required or permitted by law, including in response to:

  • Court orders

  • Legal proceedings

  • Regulatory requirements

  • Law-enforcement requests

  • Government requests

  • Investigations involving fraud, security, or unlawful activity

6.6 Business Transfers

If Mirkado is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

7. Information About Sellers and Businesses

Sellers may provide business-related information for publication on Mirkado.

Information displayed publicly may include:

  • Business name

  • Seller name or trading name

  • Business description

  • Product information

  • Product photographs

  • Business location or service area

  • Seller ratings and reviews

  • Other information the seller chooses to publish

Sellers should avoid publishing unnecessary personal information about themselves, their employees, customers, or other individuals.

8. Publicly Available Information

Certain information submitted to Mirkado may be visible to other users or the public, depending on the relevant marketplace feature.

You should therefore exercise care before publishing:

  • Personal telephone numbers

  • Personal addresses

  • Identification documents

  • Financial information

  • Private correspondence

  • Other sensitive personal information

Mirkado is not responsible for personal information that a user voluntarily publishes publicly through marketplace features, except to the extent required by applicable law.

9. Marketing Communications

Subject to applicable law, Mirkado may send you information about:

  • New products and services

  • Promotions

  • Special offers

  • Marketplace updates

  • Seller opportunities

  • Events

  • News and other relevant information

You may opt out of promotional emails or similar marketing communications by using the unsubscribe mechanism included in the communication or by contacting us.

You may continue to receive essential service communications, such as order confirmations, security notices, account notifications, and transaction-related messages.

10. Data Security

Mirkado takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls

  • Authentication measures

  • Encryption or secure transmission where appropriate

  • Monitoring and security controls

  • Staff and service-provider confidentiality obligations

  • Backup and recovery procedures

  • Fraud and abuse detection

However, no internet-based system can be guaranteed to be completely secure. You should use strong passwords, protect your account credentials, and notify us promptly if you believe your account has been compromised.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services

  • Maintain business and transaction records

  • Meet legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Prevent fraud and abuse

  • Enforce our agreements

  • Protect our legitimate business interests

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our internal retention practices.

12. Children's Privacy

Mirkado is not intended to be used by children who are below the minimum age required to enter into a legally binding agreement under applicable law.

We do not knowingly collect personal information from children where such collection is prohibited by law.

If you believe a child has provided personal information to Mirkado in circumstances where it should not have been collected, please contact us.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Request restriction of certain processing

  • Object to certain processing

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Request a copy of certain personal information in a usable format where applicable

  • Lodge a complaint with a relevant data protection or regulatory authority

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, contact us at support@mirkado.com.

We may need to verify your identity before completing certain requests.

14. Ghanaian Data Protection

Mirkado is based in Ghana and intends to handle personal information in accordance with applicable Ghanaian data protection requirements.

Where applicable, Mirkado will take appropriate steps regarding the collection, use, storage, disclosure, security, and retention of personal information.

Where Mirkado operates in or serves users in other countries, additional privacy requirements may apply depending on the user's location and the nature of the processing.

15. International and Cross-Border Data Transfers

As Mirkado expands across Africa and supports transactions that may involve different countries, personal information may need to be processed or stored in countries other than the country in which it was collected.

Where personal information is transferred across borders, Mirkado will seek to implement appropriate safeguards and comply with applicable data protection requirements.

Different countries may have different privacy and data protection laws. Where required, Mirkado will take appropriate measures to protect personal information transferred internationally.

16. Third-Party Websites and Services

Mirkado may contain links to third-party websites, applications, payment services, social media platforms, logistics providers, or other services.

These third parties operate under their own terms and privacy policies.

Mirkado is not responsible for the privacy practices of third-party services that we do not control. We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Seller Responsibilities

Sellers who receive personal information about buyers through Mirkado must handle that information responsibly and only use it for legitimate purposes connected to the transaction or services being provided.

Sellers must not:

  • Sell or unlawfully disclose buyer information

  • Use buyer information for unrelated marketing without an appropriate legal basis

  • Collect unnecessary personal information

  • Retain personal information longer than reasonably necessary

  • Use buyer information for fraudulent, discriminatory, or unlawful purposes

Where applicable, sellers may have independent obligations under privacy and data protection laws.

18. Reviews, Ratings, and User Content

If you submit a review, rating, photograph, comment, question, or other content to Mirkado, that content may be displayed to other users depending on the relevant feature.

Do not include sensitive personal information in publicly visible content unless you intentionally choose to disclose it and are legally permitted to do so.

For additional rules concerning user-generated content, please refer to Mirkado's Terms and Conditions.

19. Fraud Prevention and Account Security

Mirkado may monitor transactions, account activity, communications, and other marketplace activity for security, fraud prevention, abuse detection, and compliance purposes.

We may take measures including:

  • Verifying account information

  • Detecting suspicious transactions

  • Restricting certain activities

  • Suspending or terminating accounts

  • Investigating suspected fraud or abuse

  • Cooperating with relevant authorities where legally required

These measures are intended to protect Mirkado and its users.

20. Automated Decision-Making

Mirkado may use automated tools or systems to assist with activities such as fraud detection, security monitoring, recommendations, personalization, or marketplace operations.

Where applicable law provides you with rights concerning solely automated decision-making or profiling, Mirkado will respect those rights and provide appropriate information or mechanisms as required by law.

21. Changes to Your Personal Information

You should keep your account information accurate and up to date.

Depending on the features available on Mirkado, you may be able to update certain information through your account. You may also contact us for assistance.

22. Account Deletion

You may request closure or deletion of your Mirkado account, subject to applicable law and legitimate business requirements.

Deleting an account may not immediately result in the deletion of all information. Certain information may need to be retained for legal, regulatory, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.

Where information is required to be retained, we will continue to protect it in accordance with applicable requirements.

23. Data Breaches and Security Incidents

If Mirkado becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, remediate, and report the incident as required.

Where legally required, affected individuals and relevant authorities may be notified.

24. Contact Us About Privacy

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact Mirkado.

Mirkado
Dawhenya, Greater Accra, Ghana
Email: support@mirkado.com
Telephone: +233 20 207 0905
Website: https://mirkado.com

25. Changes to This Privacy Policy

Mirkado may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or data protection obligations.

When we make significant changes, we may provide additional notice where appropriate.

The “Last Updated” date at the beginning of this Policy indicates when it was most recently revised.

We encourage you to review this Privacy Policy periodically.

26. Acceptance

By accessing or using Mirkado, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent to a particular processing activity, Mirkado will obtain that consent through an appropriate mechanism.

Mirkado
Dawhenya, Greater Accra, Ghana
support@mirkado.com
+233 20 207 0905
https://mirkado.com